sport plus ph | Privacy Policy

01 Overview

Sport Plus PH ("we", "us", "our") operates the online gaming platform available at sportplusph.net and through our dedicated mobile application. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of users who register and play on our platform.

By creating an account on Sport Plus PH or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about how we handle your data, you are welcome to contact us at any time.

02 Data We Collect

We collect personal information in a few different ways — directly from you when you register or interact with the platform, and automatically through your device and browser as you use the site.

Information you provide directly:

• Account registration: Full legal name, date of birth, email address, Philippine mobile number, and a chosen username and password.
• Identity verification (KYC): Government-issued ID (e.g. PhilSys ID, passport, driver's licence), proof of address, and where required, a selfie or video confirmation.
• Financial information: Payment method details such as bank account numbers or e-wallet identifiers (e.g. GCash or Maya account reference) used for deposits and withdrawals in PHP. We do not store full card numbers on our servers.
• Support communications: Messages, emails, and chat logs from interactions with our customer support team.

Information collected automatically:

• Device information (type, operating system, browser version)
• IP address and approximate geographic location
• Session data including login times, pages visited, and game activity
• Cookies and similar tracking technologies (see Section 7)

The table below summarises the main data categories and why we collect them:

03 How We Use Your Data

We use the personal information we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and enabling secure login via OTP and password.
• Transaction processing: Handling PHP deposits and withdrawals through your chosen local payment method — such as online/mobile banking or e-wallets — accurately and securely.
• Fraud prevention and security: Monitoring for unusual activity, detecting multiple account registrations, and investigating suspected violations of our Terms & Conditions.
• Platform personalisation: Tailoring your experience based on your game history and preferences, such as surfacing relevant game categories in the Game Lobby.
• Responsible gaming: Monitoring usage patterns to identify signs of problematic gambling behaviour and to provide appropriate support tools.
• Customer support: Responding to your questions, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you promotional updates and platform news — only if you have opted in to receive these. You can opt out at any time through your account settings.
• Legal and compliance obligations: Fulfilling any obligations required under applicable laws and regulations.

04 Sharing Your Data

Sport Plus PH does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. We may share your data in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the platform — including payment processors, identity verification providers, and IT infrastructure partners. These parties are bound by confidentiality agreements and are only permitted to use your data for the purposes we specify.
• Game and technology providers: Software providers whose games appear on our platform may receive anonymised or pseudonymised usage data for technical integration and game performance purposes.
• Legal requirements: Where we are required to disclose information in response to a lawful request by public authorities, court orders, or applicable legal process.
• Business continuity: In the event of a merger, acquisition, or business transfer, player data may be transferred to the new entity, subject to the same privacy protections described in this policy.

05 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to fulfil the purposes outlined in this policy. Specific retention considerations include:

• Account and transaction records are retained for the period required to meet our legal and compliance obligations.
• KYC documents are stored securely for the duration required under applicable identity verification standards.
• Support communications are retained for a reasonable period to facilitate follow-up and dispute resolution.
• If you request account closure, we will delete or anonymise your data as soon as practically possible, subject to any mandatory retention requirements.

When data is no longer required and there is no legal basis to retain it, we securely delete or anonymise it.

06 How We Protect Your Data

The security of your personal information is something we take seriously. Sport Plus PH implements a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and the Sport Plus PH platform is encrypted in transit.
• Secure storage: Personal data and payment information are stored on secured servers with restricted access controls.
• OTP verification: Sensitive account actions — including password changes and withdrawal requests — require one-time password confirmation sent to your registered Philippine mobile number.
• Access controls: Only authorised Sport Plus PH staff with a legitimate need to access your data are permitted to do so.
• Regular security reviews: We periodically review our security practices to ensure they remain appropriate and up to date.

While we implement these safeguards, no online platform can guarantee absolute security. You also play an important role — keeping your login credentials confidential and reporting any suspected unauthorised access to us promptly.

07 Cookies & Tracking

Sport Plus PH uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly — including session management, login status, and security checks. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players interact with the platform so we can improve navigation, game discovery, and overall usability. Data collected is aggregated and does not personally identify you.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to reconfigure them each time you visit.

Most web browsers allow you to manage cookie preferences. Disabling certain cookies may affect how some parts of the platform function. We do not use cookies to serve third-party advertising.

08 Your Rights

As a Sport Plus PH player, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If your information is inaccurate or incomplete, you can request that we update it.
• Right to deletion: You may request the deletion of your personal data, subject to any legal obligations we have to retain certain records.
• Right to withdraw consent: Where our processing of your data is based on your consent — such as marketing communications — you may withdraw that consent at any time.
• Right to object: You may object to certain types of processing, including direct marketing.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data-related requests within a reasonable timeframe.

09 Minors & Age Restrictions

Sport Plus PH is strictly for users aged 21 years and above. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has created an account, we will take immediate steps to suspend the account and delete the associated data.

If you believe a person under 21 has registered on the platform, please contact us at [email protected] so we can investigate promptly.

For more on our approach to player safety and responsible gaming, visit our Responsible Gaming page.

10 Changes to This Policy

We may update this Privacy Policy from time to time as our platform evolves or as applicable laws and standards change. When we make material changes, we will notify registered users by email or via an in-platform notice before the updated policy takes effect.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Your continued use of Sport Plus PH after any update constitutes your acceptance of the revised Privacy Policy.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to us:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. We take privacy concerns seriously and will respond as quickly as possible.

For other platform-related questions, you can also check our FAQ page, or read more about who we are on the About Us page.