sport plus ph | Frequently Asked Questions

You must be at least 21 years old to register and play on Sport Plus PH. This applies to all game types on the platform, including sports betting, slots, live casino, and eBingo. Age verification is required before withdrawals can be processed.

No — only one account is permitted per person. Duplicate accounts are not allowed and may result in all related accounts being suspended. If you've lost access to your existing account, contact our support team at [email protected] and we'll help you recover it rather than creating a new one.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You'll need to submit a valid government-issued ID — such as a PhilSys card, passport, or driver's licence — along with a selfie for comparison. Completing KYC also helps protect your account from unauthorised access. Most verifications are processed within a short timeframe after submission.

Some basic details — like your display name or contact preferences — can be updated directly from your account settings after logging in. For changes to core identity information such as your registered name or date of birth, contact our support team at [email protected]. Identity verification may be required to process these changes.

Sport Plus PH accepts Philippine Peso (PHP) payments via local bank transfer, online banking, mobile banking, and e-wallets including GCash and Maya. All transactions are processed in PHP, so there are no currency conversion fees. Credit cards and cryptocurrency are not accepted as payment methods for deposits or wagering.

Withdrawal processing times vary depending on the payment method used and whether your KYC verification is already complete. In general, withdrawals to local bank accounts and e-wallets are processed as quickly as possible. If your withdrawal is taking longer than expected, contact our support team at [email protected] with your account details and we'll look into it.

Minimum deposit amounts may vary by payment method. For the most current and accurate minimum amounts, log in to your account and check the cashier section, or contact our support team at [email protected]. All amounts are in Philippine Peso (₱).

Most deposits are credited automatically and promptly. If yours hasn't appeared after a reasonable wait, it could be due to a delay on your bank's end or a mismatch in transaction details. Reach out to [email protected] with your transaction reference number and deposit amount — our team can trace the payment and resolve it for you.

Sport Plus PH covers a wide range of sports popular with Filipino fans, including:

• Basketball — PBA, NBA, and international leagues
• Football — local and international competitions
• Boxing — including Philippine boxers in international bouts
• Volleyball — including the UAAP and international tournaments
• Esports — popular titles with dedicated betting markets

Visit the Betting page to see current available markets.

The Game Lobby is your central hub for all games on Sport Plus PH. From there you can access slots, live casino, eBingo, and more. You can also browse specific categories directly — Slot Games, Slots, and Bingo each have their own dedicated pages.

Yes. Sport Plus PH offers live casino games with real dealers streamed in real time. Titles typically include baccarat, roulette, blackjack, and other classic table games. Access is available through the Game Lobby once you're logged in with a funded account.

No. Online gaming and sports betting always involve risk — outcomes are never guaranteed, and no system or strategy can promise consistent winnings. Sport Plus PH is a platform for entertainment, not a reliable source of income. Always set a budget and only play with money you can afford to lose. See our Responsible Gaming page for tools that can help you stay in control.

Sport Plus PH uses SSL encryption across all connections to keep your login credentials and transaction data secure. OTP verification is used for sensitive account actions such as withdrawals and security setting changes. Our systems are monitored for suspicious activity, and our team can lock an account quickly if something looks off.

Contact our support team at [email protected] immediately and include your registered mobile number or email. Request that your account be temporarily locked while we investigate. Change your password as soon as possible if you still have access. Do not share your OTP or login details with anyone — Sport Plus PH staff will never ask for these through email, SMS, or chat.

Contact our support team at [email protected] with your registered mobile number or email address. After verifying your identity, we'll guide you through resetting your password securely. We will never send a new password via SMS or ask you to confirm sensitive details through an unofficial channel.

Yes. Sport Plus PH is fully mobile-compatible. You can access your account from any modern smartphone browser on Android or iOS — no app download required to get started. The platform adapts to your screen size automatically so the experience is smooth whether you're on a phone in Quezon City or a tablet in Davao.

Yes. You can download the Sport Plus PH app for a dedicated mobile experience. Visit our Download page for the latest version and installation instructions. The app gives you quick access to all the same features as the browser version — betting, games, account management, and more.

Yes — your single Sport Plus PH account works across all your personal devices. Log in from your phone, tablet, or desktop at any time using the same credentials. Just remember: only one account per person is allowed, regardless of how many devices you use.

Sport Plus PH offers several tools to help players stay in control, including deposit limits (daily, weekly, or monthly), session time reminders, cooling-off periods, and self-exclusion. All of these are available through your account settings or by contacting support. Full details are on our Responsible Gaming page.

Contact our support team at [email protected] to request self-exclusion. You can specify the duration — from a few weeks up to an indefinite period. During self-exclusion, your account is blocked from gaming activity and all marketing communications are paused. Once an exclusion is active, it cannot be reversed until the specified period has elapsed.

Recognising the issue is the most important first step. Reach out to our support team at [email protected] — available 24/7 — to discuss self-exclusion or account limits. We'd also encourage you to speak with someone you trust and to seek professional support if needed. Our Responsible Gaming page has a self-assessment guide and more detailed advice.

Never save your login credentials on shared devices, and always log out fully after each session. Use device-level parental controls or screen time restrictions on smartphones and tablets accessible to younger family members. If you believe a minor has accessed your account, contact [email protected] immediately.